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Returns & Refunds Policy

Thanks for purchasing our products at www.smtwheels.com operated by SMT Wheels.

We offer a full money-back guarantee on all purchases made on our website or by phone but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation while following the correct procedures.

If you are unhappy with the product that you have purchased from SMT, please let us know. Our Returns & Refunds Policy gives you 48 hours from the original order date to modify or cancel the order with a valid receipt or order number. You are eligible for a full refund within 48 hours. Keep in mind that a 20% restocking fee will be charged to any order canceled after 48 hours of the initial order date. After receiving the product SMT allows for 30 days after delivery confirmation to return the order. SMT offers a 30-day return on custom orders (one-off-wheel designs or custom color orders do not apply).

To be eligible for a refund or exchange, all physical products must be packaged in the original packaging including any accessories, labels, free gifts, bonus items, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced). All SMT products being returned must be packaged as when received. If products arrive back to SMT damaged as a lack of proper packaging the customer will be held liable for the damages to the product and those charges will be deducted from the final refund.

If you have any further questions or concerns or would like to request a refund please do not hesitate to contact us.

Refunds:

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. At that point, we will also inform you if your refund has been approved.

If your request is approved, your refund will be processed within 5 business days and the credit will automatically be applied to the credit card or original payment method. Please allow for up to 14 days for processing till you see the funds in your account. If you have paid for standard delivery of the goods your cost of delivery will also be refunded.

In some cases, only partial refunds are granted (if applicable)

  • Products with obvious signs of use.
  • Any product that is not in its original packaging, original condition, is damaged or missing parts for reasons that are not associated with the error.
  • Any product returned more than 30 days after delivery confirmation.

 

Late or Missing Refunds:

If you haven’t received a refund yet, please double-check your bank account first. Then contact your credit card company to ensure the refund process went through as sometimes it will take a few days till it can show.

Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your funds please contact us directly at info@smtwheels.com or call us at 1-888-702-0247.