Shipping, Returns & Refunds Policy

Thank you for purchasing products from SMT Wheels, operated by SMT Machining LLC. Please review the following policy regarding manufacturing lead times, shipping, cancellations, returns, and refunds.

Manufacturing and Shipping

Most SMT Wheels products are custom-made to order. Standard manufacturing time is approximately six to ten weeks. Manufacturing lead time does not include shipping time; production and transit times are calculated separately.

In-stock wheels typically ship within 48 hours. Changes to the original order, custom finishes, or the addition of components may require additional processing time and could delay shipment.

All SMT Wheels orders are shipped via FedEx. Standard domestic shipping generally takes four to seven business days, depending on the destination. International shipments may require additional transit time due to customs processing.

SMT Wheels ships worldwide. International shipping charges are calculated at the time of shipment because carrier rates may fluctuate. Expedited and next-day shipping options may be available at the customer’s expense.

All shipments are insured and carefully packaged to help prevent damage during transit. Wheels are secured with protective foam and packed in durable, double-wall boxes.

Lost or Stolen Packages

SMT Wheels is not responsible for packages that are lost or stolen after shipment. However, our team will work with the customer and the shipping carrier to investigate the issue and file an insurance claim when applicable.

Replacement products will not be manufactured or shipped until the carrier has reviewed and approved the claim.

Order Changes and Cancellations

Customers have 48 hours from the original order date to modify or cancel an order. A valid receipt or order number is required. Orders canceled within this period are eligible for a full refund.

Orders canceled more than 48 hours after the original order date are subject to a 20% restocking fee.

Custom orders are nonreturnable and nonrefundable. This includes, but is not limited to, one-off wheel designs, custom colors, and specially manufactured products.

Returns

If you are unsatisfied with your purchase, please contact SMT Wheels within 48 hours of confirmed delivery to request a return. Returns requested after this period may be denied or qualify only for a partial refund.

Before returning any product, customers must contact SMT Wheels for return authorization and instructions. Unauthorized returns may not be accepted.

To qualify for a return or exchange, the product must:

• Be unused, unopened, and in its original condition
• Be returned in its original packaging
• Include all accessories, labels, manuals, documentation, promotional gifts, and bonus items
• Be packaged with the same level of protection used when the order was originally delivered
• Include a valid receipt or order number

Customers are responsible for properly packaging all returned products. If a returned product is damaged because of insufficient or improper packaging, the customer will be responsible for the damage. Repair or replacement costs may be deducted from the final refund.

Unless otherwise approved by SMT Wheels, shipping and expedited-delivery charges are nonrefundable.

Refunds

Once a returned product is received and inspected, SMT Wheels will notify the customer by email that the return has been received. The customer will also be informed whether the refund has been approved, partially approved, or denied.

Approved refunds will be processed within five business days and issued to the original payment method. Depending on the customer’s bank or credit card provider, it may take up to 14 days for the funds to appear in the customer’s account.

Partial Refunds

A partial refund may be issued under certain circumstances, including:

• Products showing signs of use
• Products returned without their original packaging
• Products that are damaged, altered, or missing parts for reasons unrelated to an SMT Wheels error
• Products returned more than 48 hours after confirmed delivery
• Products damaged during return shipping because of improper packaging

Late or Missing Refunds

If an approved refund has not appeared in your account, please:

1. Check your bank or credit card account again
2. Contact your credit card provider, as processing may take several business days.
3. Contact your bank to confirm whether the refund is still pending

If you have completed these steps and still have not received your refund, please contact SMT Wheels:

Email: info@smtwheels.com
Phone: 1-888-702-0247