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Guarantees & Warranties

SMT Wheels Warranty & Product Policies

Fitment Guarantee

SMT Wheels guarantees proper fitment when a complete wheel package is purchased directly from SMT Wheels. A complete wheel package includes the applicable rotors, pulley or sprocket, bearings, spacers, and correctly sized mounted tires.

The use of third-party or aftermarket components not supplied or approved by SMT Wheels may cause fitment or compatibility issues and is not covered by our Fitment Guarantee.

If a covered fitment issue occurs, our knowledgeable sales and technical team will make addressing and resolving the issue a priority. This guarantee does not apply to wheels that are larger than the motorcycle manufacturer’s original factory size, custom applications, or motorcycles that have been modified from their original configuration.

All wheels and related components must be installed by a licensed and qualified motorcycle mechanic. Improper installation may void the warranty and could result in component failure, serious injury, or death.

Limited Lifetime Structural Warranty

SMT Wheels proudly provides a Limited Lifetime Structural Warranty on qualifying forged wheels purchased directly from SMT Wheels or an authorized SMT Wheels dealer.

This warranty covers the structural integrity of the forged wheel. If a qualifying wheel cracks or breaks due to a manufacturing or material defect during normal and intended use, SMT Wheels will, after inspection and approval, repair or replace the wheel at its discretion.

Forged aluminum wheels are engineered differently from cast wheels. Under severe impact, a forged wheel may bend or deform while retaining more of its structural integrity, rather than cracking or breaking in the manner commonly associated with cast wheels. However, no wheel is indestructible, and damage caused by an impact or accident is not automatically considered a manufacturing defect.

The Limited Lifetime Structural Warranty:

  • Applies only to the original purchaser and is non-transferable.
  • Requires the original invoice or acceptable proof of purchase.
  • Applies only when the wheel has been properly installed, used, and maintained.
  • Covers the qualifying wheel structure only.
  • Does not cover finishes, tires, bearings, rotors, pulleys, sprockets, hardware, labor, installation, removal, loss of use, towing, shipping, or incidental or consequential damages.
  • Does not cover bending, impact damage, pothole damage, curb damage, collision damage, racing damage, overloading, misuse, neglect, improper installation, incorrect tire pressure, unauthorized repair, modification, or disassembly
  • Does not cover damage caused by using the wheel on a motorcycle or application for which it was not designed.Does not guarantee that a forged wheel will bend instead of crack or break under every
    impact or operating condition.
  • Does not guarantee that a forged wheel will bend instead of crack or break under every impact or operating condition.

All structural-warranty claims require inspection and approval by SMT Wheels. The customer is responsible for returning the product and paying the associated shipping expenses unless otherwise agreed to in writing. Replacement products remain subject to the terms and limitations of the original warranty

Chrome and Powder-Coat Limited Warranty

SMT Wheels provides the following limited finish warranties beginning on the original delivery date:

  • Chrome finish: One year
  • Powder-coated finish: Three years

Finish warranties apply only to the original purchaser and are non-transferable. A copy of the original invoice or acceptable proof of purchase must accompany all warranty claims.

Products must be returned to SMT Wheels for inspection. Unless otherwise agreed to in writing, the customer is responsible for all shipping expenses associated with returning the product. SMT Wheels photographs its wheels and products before shipment for quality-control and reference purposes.

The durability of chrome and powder-coated finishes depends heavily on proper care, maintenance, riding conditions, and environmental exposure. Products should be cleaned using mild soap and water and protected regularly with a carnauba-based automotive wax.

Minor marks, small cosmetic variations, and normal manufacturing characteristics are not considered defects. Normal wear and deterioration caused by road salt, chemical sprays, weather exposure, harsh environments, road debris, or improper cleaning are not covered.

Finish warranty coverage does not include damage resulting from:

  • Misuse, abuse, or negligence
  • Improper installation
  • Collisions, potholes, curbs, rock chips, or other road hazards
  • Adhesive or clip-on wheel weights
  • Acid-based cleaners, harsh chemicals, or abrasive cleaning products
  • Installation on a motorcycle or application for which the product was not designed
  • Repair, alteration, refinishing, or disassembly by anyone other than SMT Wheels
  • Improper storage or lack of regular maintenance
  • Products sold “as is,” clearance products, or products identified as having cosmetic imperfections

Shipping Disclaimer

Customers must inspect all packages and products immediately upon delivery. Any shipping damage, missing items, or visible imperfections must be reported to SMT Wheels within 24 hours of delivery. Photographs of the product, packaging, shipping label, and reported damage may be required.

SMT Wheels is not responsible for packages lost or stolen after the carrier confirms delivery to the correct shipping address. If a shipment appears to be damaged, lost, or stolen while in the carrier’s possession, SMT Wheels may assist the customer with filing a carrier claim.

Shipping claims are reviewed individually and may take two to three weeks or longer, depending on the carrier. Approval and payment of a shipping claim are determined by the carrier and are not guaranteed by SMT Wheels.

Retail wheel shipments may require an adult signature. The customer is responsible for ensuring that an adult with valid identification is available to accept delivery. Refunds will not be issued for packages confirmed by the carrier as delivered to the correct address.

Wheel Disassembly

Disassembly of an SMT wheel by anyone other than SMT Wheels may void all applicable warranties.

SMT wheels are assembled using application-specific torque specifications, thread-locking compounds, bearing components, spacers, and center crush tubes. These procedures are essential to the performance and safety of the wheel assembly.

Every SMT wheel undergoes inspection before shipment. Improper disassembly or reassembly may cause wheel or component failure, potentially resulting in property damage, serious injury, or death.

Wear Items

Rotors, pulleys, sprockets, bearings, seals, and related hardware are considered wear items. These components are covered against verified manufacturing defects for 30 days from the original delivery date.

Normal wear, improper installation, incorrect adjustment, contamination, overheating, misuse, or inadequate maintenance is not covered. Replacement components may be available for purchase directly from SMT Wheels, potentially at a discounted price at SMT Wheels’ discretion.

Racing Wheels

SMT racing wheels are designed and manufactured exclusively for closed-course racing and track use. They are not intended, certified, or warranted for street use.

Racing places extreme stress on wheels and related components. Racing wheels must not be alternated between track and street use. Using a racing wheel outside its intended application may cause component failure, property damage, serious injury, or death.

Damage resulting from racing, competition, track use, or other high-stress applications is not covered unless a separate written racing-wheel warranty expressly states otherwise

Product Maintenance

SMT products must be inspected, cleaned, and maintained regularly. Failure to perform proper maintenance may cause premature wear or component failure and may void applicable warranty coverage.

Wheel Finish

  • Clean regularly using mild soap and water.
  • Do not use acid-based cleaners, harsh chemicals, or abrasive products.
  • Apply a quality carnauba-based automotive wax approximately every two weeks or as appropriate for the product’s use and environment.

Brake Rotors

  • Inspect the braking surfaces at every oil-change interval.
  • Check for unusual wear patterns, scoring, cracking, warping, or discoloration.
  • Replace any component that exceeds the motorcycle or component manufacturer’s service limits.

Pulleys and Sprockets

  • Inspect pulley or sprocket teeth at every oil-change interval.
  • Inspect and adjust belt or chain tension according to the motorcycle manufacturer’s specifications.
  • Check all related fasteners and mounting components.

Wheel Bearings

  • Inspect bearings, seals, and dust covers at every oil-change interval.
  • Do not operate the motorcycle if a bearing is loose, noisy, contaminated, or damaged.

Tires

Tires supplied as part of an SMT wheel package are mounted by trained personnel and inflated according to the applicable tire or fitment requirements at the time of preparation. Tire pressure can change during storage and transportation.

The customer and installer must verify tire size, direction of rotation, condition, and cold tire pressure before installation and before every ride. Always follow the motorcycle and tire manufacturers’ specifications when determining the correct operating pressure.

New tires require a break-in period. For at least the first 100 miles (160 kilometers), avoid sudden acceleration, hard cornering, aggressive braking, and excessive speed. Failure to inspect, maintain, and properly break in new tires may result in loss of control, serious injury, or death.